Refund & Cancellation Policy – Transfer.SwissRyde.ch
At Transfer.SwissRyde.ch, I value transparency and fairness for every booking. The following rules apply to all reservations:
1. Cancellation by the Customer
- More than 24 hours before the scheduled transfer:
The customer may cancel and request a refund. A 10% cancellation fee will be deducted from the total amount to cover administrative and transaction costs. - Less than 24 hours before the scheduled transfer:
The booking is non-refundable. The full amount will be charged, as the driver and vehicle have already been allocated.
2. No-Show
If the customer does not appear at the scheduled pick-up location and time without prior cancellation, the booking will be considered a no-show and is non-refundable.
3. Modification of Booking
- Modifications requested more than 24 hours before the transfer may be accepted, subject to availability.
- Modifications requested within 24 hours of the transfer may be treated as a cancellation and rebooking, with applicable fees.
4. Cancellation by SwissRyde
If, for any reason beyond my control, I must cancel a transfer (e.g., force majeure, driver unavailability), the customer will receive a full refund of the amount paid, without any deductions.
5. Refund Process
Refunds (where applicable) will be processed within 7–14 business days to the original payment method.